How we work
The planned support process, step by step.

- Information. You read the information or ask for contact. We only collect the minimum data.
- Welcome. Authorised staff classify the request and inform you about data protection.
- File. If support is provided, an internal file is opened, which is never public.
- Assignment. A responsible person and an appointment are set, with notices only through the channel you chose.
- Intervention. Assessment, referral and documented follow-up.
- Training and resources. Links to confirmed courses, workshops or resources.
- Closure or continuation. Evaluation of the pathway and relevant certificates.
- Improvement. Aggregated, anonymous reports to learn and be accountable.