Frequently asked questions
Clear answers to the most common questions.
Do I have to pay for guidance?
Asking for information through the website is free of charge.
Do I need documents to get in touch?
No. We do not ask for identity documents for a first contact.
Which languages can I write in?
You can write in Spanish, Arabic, French or English.
Does sending the form guarantee a place or an appointment?
No. You will receive a reference and we will review your request according to real availability.
What is Mi Carpeta?
A private area for the people we support. Access will be by invitation from the association only.
Last reviewed: 11/09/2026